Welcome to Metsola's online store! Here you will find useful information with regards to ordering, delivery, product exchanges and returns.
All prices are in Euros (€).
You can place orders from our online store as a registered customer or as a guest.
If any of our products are out of stock we will notify you as soon as possible.
We do not combine orders received at different times. If you would like to make changes to your order, you may do so vi a customer refund or by placing a new order.
We reserve the right to change delivery methods during promotions.
Free shipping on orders over 100 € to Finland!
Our online store uses the Klarna Checkout (only in Finland) and Paypal (Finland and international) payment systems.
With Klarna Checkout, you can pay for your order via invoice, monthly payment, online banking, or credit card. Please note that the default is set to payment after shipping. You are not required to make payment prior to your order shipped.
Klarna Checkout includes all Klarna payment methods: Pay Now, (Card payments, Online Banking and Klarna Direct Payment, Pay Later (Invoice) and Split Payment (monthly payment).
Credit Cards (Visa, MasterCard, American Express)
Online Banks (Danske Bank, Nordea, Aktia, OP, Säästöpankki, S-Pankki)
Klarna Checkout guarantees you will be able to shop safely regardless of your payment method.
Shipping costs will be automatically added to your order based on the shipping method you choose. All orders are shipped as parcels and will have a tracking number assigned to them.
Postage to Finland and Åland
Posti 3.90 €
Home Parcel by Posti 9,90 €
Matkahuolto 4.90 €
Pick-up from Metsola 0,00 €. Business Days 7.30-15.00 (Pulkkisentie 23 A, 90440 Kempele). After you have received our delivery order, your order is ready for pick-up.
Postage to EU countries
Parcel Connect by Finland's Posti / 4,90 € (this service is available at the momenti for 24 countries in Europe). The Parcel Connect product is realized in cooperation with DHL and Bring. Posti produces the Parcel Connect deliveries in four countries: In addition to Finland, Posti has constructed an Itella Parcel Shop pickup point network in Lithuania, Latvia and Estonia.
GLS Euro Business Parcel 9,90 €
DHL Express Worldwide (some countries in Europe)
Shipping outside of EU 15,90 €.
Full or partial returns from outside of Finland will incur a shipping fee of 9,90 €.
Product exchanges or return of defective items is free of charge.
If you are replacing or returning a defective product, we will arrange a free refund for your shipment. Email us at firstname.lastname@example.org and we will send you instructions for completing your return.
We aim for fast mailing. Your order will be shipped within 1-3 business days of receiving your order.
We reserve the right to change delivery times during different promotions (eg SALE, Drop Days, Black Friday).
Please inspect your order as soon as you receive it. As a consumer, you have the right to both inspect your items and try them out. Upon receipt of your order, you are entitled by law (as dictated by Finland Consumer Protection legislation) to a 14 day right of exchange and return.
It is equally important to inspect your order upon receipt even if you have purchased it for later use or as a gift. Do not wash your item unless you have checked it and have made the decision to keep it.
Products may be replaced with items of the same or lesser value. Any difference in cost will be refunded. If we no longer have the replacement product you want, we will issue a refund.
We keep product reservations for approximately one month.
Returns and exchange products must be unused and must still have their original sales tags. All returns will be inspected prior to a refund or exchange being processed. Please pack the products neatly for return so they can be returned to stock immediately if appropriate. Products may be returned to us in their original packaging or in another durable bag / box.
Exchanges are made free of charge.
We do not accept returns made more than 14 days after receiving the shipment.
Returns will generally be processed within 1-2 business days of their arrival. Refunds will be issued via your original payment method.
Failure to collect an order is not classed as a return. Any order not collected will incur a shipping and handling fee of 10 €.
When returning / exchanging products, you can send them using our Customer Return IDs
The Customer Return ID for Posti is 615413 and for Matkahuolto is 9525694. Use the most economical shipping method for your returns and exchanges. Enter the Metsola address and the Customer Return ID of your choice in the package. Please be sure to include a return / exchange form with your contact information.
Posti's "Palauta Helposti" code is also a convenient way to make customer returns
Return address: Metsola Lifestyle Oy, Pulkkisentie 23 A, 90410 Oulu, Finland.
All returns are subject to a fee. Returns are 3.5€ per order. This amount will be deducted from the refundable amount.
If, after the return of a part order, the order amount is less than 100 €, postage will also be deducted from the refundable amount.
Please remember to keep your return receipt until your return is processed. The receipt serves as proof that you have returned the package and it is on its way to us.
If you notice any defects in our product, please inform us as soon as possible. Your complaint should be received by us no later than six months after the date of purchase. Every complaint will be processed on a case by case basis.
As stated in our Complaints Policy, please return to your original point of purchase to make your complaint
You may also email us the product defects report. Please include the following information: